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Frequently Asked Questions
Product Information
1
What is Penotropin?
Penotropin is a plasmid DNA containing ORFs for the Androgen Receptor and Sonic Hedgehog Protein genes. It is designed for in vitro cell line studies to reprogram cells to produce these proteins.
2
What is the primary use of Penotropin?
Penotropin is used for research purposes, specifically to study the potential of Androgen Receptor and Sonic Hedgehog proteins as candidates for treating hypospadias.
Preorder Process
3
Can I cancel my preorder?
Yes, you can cancel your preorder within 7 days of placing it. Please contact our customer support team for assistance.
4
When will I receive my preordered Penotropin?
Mid to late-October deliveries are expected. We will notify you with tracking information once your order has shipped.
Shipping and Delivery
5
What countries do you ship to?
We ship to most countries worldwide. Please check our shipping policy or contact customer support to confirm if we ship to your location.
6
How much does shipping cost?
Shipping costs vary by destination. The final shipping cost will be calculated and displayed during the preorder process.
7
How can I track my shipment?
Once your order has shipped, you will receive tracking information via email. You can use this information to track your shipment on the carrier’s website.
8
What should I do if my shipment is delayed?
If your shipment is delayed, please contact our customer support team for assistance. We will work with the carrier to resolve any issues.
Payment and Pricing
9
Is there a tax on the product?
Yes, a product tax will be applied to the final cost. This will be detailed during the preorder process.
Product Use and Safety
10
How should I store Penotropin?
Penotropin should be stored at -80°C. Detailed storage instructions will be provided with the product.
11
Are there any safety precautions I should take when handling Penotropin?
Yes, please refer to the safety data sheet (SDS) provided with the product for detailed handling and safety instructions.
12
Can Penotropin be used in animal studies?
Penotropin is intended for in vitro use only. It should not be used in animal studies.
13
What should I do if I encounter an issue with Penotropin?
If you encounter any issues with Penotropin, please contact our technical support team for assistance.
14
Can I get technical support for using Penotropin?
Yes, our technical support team is available to help you with any questions or issues you may have with Penotropin.